Refund policy

At Pocketbloom, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, items must be:

Unused and in original condition
Returned with original packaging
Accompanied by proof of purchase

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@Pocketbloom.shop with your order number and photos of the issue. We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your returned item is received and inspected, we'll notify you of the refund status. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled but may qualify for a return under this policy.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping cost. For all other approved returns, return shipping costs may be the customer's responsibility.